Refund policy

Return & Refund Policy

We want you to love what you wear! If for any reason you’re not completely satisfied with your purchase, we’re here to help.

Returns

• Eligibility: Items must be returned within 7 days of delivery.

• Condition: To be eligible for a return, your item must be:

• Unworn, unwashed, and in its original condition.

• With all original tags, packaging, and invoices intact.

• Non-returnable items:

• Custom-made or altered items.

• Items purchased on final sale or marked as “non-returnable”.

• Accessories (if applicable).

How to Initiate a Return

Please email us at info.sivicollection@gmail.com or WhatsApp us at 8209199176 with your order number and reason for return. Our team will guide you through the process.

Refunds

• Approval: Once we receive and inspect the returned item, we’ll notify you of the refund status.

• Refund Method: Refunds will be processed to your original method of payment or as store credit, based on your preference.

• Timeframe: Please allow 7–10 business days for the refund to reflect.

Exchanges

We currently do not offer direct exchanges. If you need a different size or style, please return your item for a refund and place a new order.

Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos. We’ll replace or refund the item at no extra cost.